At Colombo Transport, we prioritize customer satisfaction and strive to provide exceptional service. As a valued customer, you have the following rights when booking with us:

1. Transparent Information & Pricing

• Access to clear, accurate, and detailed information about our services, pricing, and booking policies before confirming your reservation..

---

2. Secure Booking Process

• Your personal and payment information will be handled securely and confidentially.

---

3. Access to Premium Services

• You have the right to expect vehicles and services that match the premium quality standards described at the time of booking.

---

4. Timely Communication

• You are entitled to prompt responses to your inquiries and updates about your booking.

---

5. Professional Drivers and Well-Maintained Vehicles

• You have the right to travel in clean, fully-serviced, and roadworthy vehicles driven by professional, licensed chauffeurs.

---

6. Flexibility in Amendments

• You can request changes to your booking within the guidelines of our booking policy, subject to availability.

---

7. Fair Cancellation Policy

• You have the right to cancel your booking under the terms of our cancellation policy and receive any applicable refunds promptly.

---

8. Safety and Comfort

• You are entitled to a safe, comfortable, and luxurious transport experience, ensuring your well-being throughout your journey.

---

9. Complaints and Resolutions

• You have the right to report any issues or dissatisfaction, and we are committed to resolving your concerns efficiently and professionally.

---

10. Service Guarantee

• In case of service disruptions caused by Colombo Transport, you are entitled to alternative arrangements or compensation as outlined in our policies.

At Colombo Transport, we respect and uphold your rights, ensuring your trust and loyalty in our services. For inquiries or further information, please contact us at info@colombotransport.com